Privacy Policy
Last Updated: March 24, 2026
At CraveCart, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our application.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and delivery address
- Account Information: Login credentials and account activity
- Transaction Data: Order history, payment confirmations, and purchase details
- Device & Usage Data: App interactions, device type, and diagnostics
- Location Data: If enabled, we may collect your location to improve delivery accuracy
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and important notifications
- Improve app performance and user experience
- Prevent fraud, abuse, or unauthorized access
3. Sharing of Information
We only share your information when necessary:
- Vendors: To prepare your orders
- Delivery Partners: To complete deliveries
- Payment Providers: To process transactions securely
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your data. This includes encryption, secure storage, and restricted access controls. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Withdraw consent for certain data processing activities
7. Location Services
Location access is used to enhance delivery accuracy and user experience. You can enable or disable location services at any time through your device settings.
8. Third-Party Services
CraveCart integrates with third-party services such as payment providers and mapping services. These providers may process your data in accordance with their own privacy policies.
9. Children's Privacy
CraveCart is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the app after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
support@cravecart.co.zw